최초입력 2025.05.26 10:47:48
KakaoBank launched a new conversational search feature called “AI Search,” which allows users to ask financial questions in natural language and receive instant responses powered by generative artificial intelligence, the company said on Monday.
The feature enables users to ask questions like “What types of repayment plans are there for personal loans?” and receive answers that go beyond KakaoBank’s loan products to include general financial terms and requirements. Suggested follow-up questions, such as “What documents do I need to apply?” and “How is the interest rate determined?” also pop up.
AI Search can handle a wide range of banking and financial inquiries as it aims to enhance user experience as well as reduce friction in navigating services.
KakaoBank plans to follow up with additional AI-powered features throughout 2025 and will introduce an “AI Financial Calculator” that helps users compute complex figures related to interest, exchange rates, and monthly payments in June.
“With these AI-powered services, KakaoBank aims to deliver another wave of innovation in the digital finance space,” a company official said.
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