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</script> </div> </div> <section class="news"> <div class="news_view"> <ul> <li> <h1>“이게 무슨 뜻이지?” 이젠 바로 안다…LG유플러스, 통신용어 2만개 순화</h1> <div class="view_img"> <p>최초입력 2025.01.16 14:02:05</p> <button type="button" class="btn_view btn_plus2" onclick='controlContentFontSize(0)'><span class="ico_comm ico_plus">크게</span></button> <button type="button" class="btn_view btn_min2" onclick='controlContentFontSize(1)'><span class="ico_comm ico_min">작게</span></button> </div> <div class="share_box"> <img src="//bimg.mk.co.kr/mkbn/mob/ic_sc2.png" width="29" alt="페이스북" onclick="sendThis('facebook');" data-label="facebook" data-category="share" class="sns_section_li" sns_name="facebook"> <img src="//bimg.mk.co.kr/mkbn/mob/ic_sc3.png" width="29" alt="트위터" onclick="sendThis('twitter');" data-label="twitter" data-category="share" class="sns_section_li" sns_name="twitter"> <a href="javascript:void(0);" data-label="kakaotalk" data-category="share"><img class="sns_section_li" sns_name="kakaotalk" src="//bimg.mk.co.kr/mkbn/mob/ic_sc4.png" width="29" alt="카카오톡"></a> <span class='bandSpabStyle2'> <script type="text/javascript"> new ShareBand.makeButton({"lang": "ko", "type": "c", "text": "", "withUrl": true}); </script> </span> <a onclick="sendMail();" href="javascript:void(0);" data-label="email" data-category="share"><img src="//bimg.mk.co.kr/mkbn/mob/ic_sc1.png" width="29" alt="메일보내기"></a> </div> </li> <li> <p class="sub_tit"></p><!-- View Type : 9--> </li> <style> #artText .mid_title { display: none; } </style> <li> <div id="artText" class="view_txt" style="font-size: 16px;"><div refId="1" class="thumb_area img"> <figure> <div class="thumb"> <img loading="lazy" src="https://wimg.mk.co.kr/news/cms/202501/17/news-p.v1.20250116.a9eaf4e7b8e24ffc995bb207b2166ccd_P1.jpg" orgWidth="700" orgHeight="460" alt="[사진 = LG유플러스]" > <button class="btn btn_ic btn_zoom"> <i class="ic ic_zoom" data-url="https://wimg.mk.co.kr/news/cms/202501/17/news-p.v1.20250116.a9eaf4e7b8e24ffc995bb207b2166ccd_R.jpg" data-width="2400" data-height="1576"></i> <span class="is_blind">사진 확대</span> </button> </div> <figcaption> <span class="thum_figure_txt">[사진 = LG유플러스]</span> </figcaption> </figure></div><p refId="2">LG유플러스가 고객 언어 혁신 활동을 통해 어려운 통신 전문 용어와 문구를 고객이 이해하기 쉬운 표현으로 변경했다고 16일 밝혔다.</p><p refId="3">지난 2017년 시행된 고객 언어 혁신 활동은 고객이 상담을 받거나 통신 서비스를 이용할 때 알아듣기 어려운 전문 용어, 한자식 어투 및 외래어, 공급자 관점의 표현 등을 쉬운 우리말과 고객 관점의 언어로 순화하는 캠페인이다.</p><p refId="4">예를 들어 ‘무선 AP’를 ‘와이파이 공유기’로 바꾸고 ‘SMS’를 ‘짧은 문자 메시지’로 바꾸는 식이다. LG유플러스는 현재 2만개의 통신 용어를 순화한 상태다.</p><p refId="5">용어 순화 작업 후에는 ▲공지 사항 ▲서비스 및 상품 안내 ▲고객 상담 등 영역에 적용했다. 지난해 말부터는 캠페인 강화를 위해 임직원이 작성한 안내 문구를 인공지능(AI)이 즉시 고객 관점 언어로 변환해 주는 고객언어변환기를 개발했다.</p><p refId="6">LG유플러스는 올해 고객언어변환기 서비스 고도화에 집중한다는 계획이다. 고객층을 세분화해 연령, 지역, 구매 패턴 등 유형별 맞춤 문구를 도출할 수 있도록 기술 지원할 방침이다. 향후 안내 사항을 메시지, 팝업, 챗봇 등 어떤 방식으로 전달해야 효과적일지를 분석하는 AI 기능도 도입할 예정이다.</p><div id="refTotal" value="6"></div> [ⓒ 매일경제 & mk.co.kr, 무단 전재, 재배포 및 AI학습 이용 금지]</div> </li> </ul> <div id="reple"> <script type='text/javascript'> window.livereOptions = { refer : 'mkbn.mk.co.kr/news/business/11219504', site : 'https://mkbn.mk.co.kr/news/business/11219504' }; </script> <div id='lv-container' data-id='mk' data-uid='MjQvMzYvMjc='> <script type='text/javascript'> (function(d, s) { var j, e = d.getElementsByTagName(s)[0]; if (typeof LivereTower === 'function') { return; } j = d.createElement(s); j.src = '//cdn-city.livere.com/js/embed.dist.js'; j.async = true; e.parentNode.insertBefore(j, e); })(document, 'script'); </script> <noscript></noscript> </div> </div> <script type="text/javascript"> $(".news_view").find(".center_image").each(function (idx) { var imgSrc = ''; var imgEl = ''; var that = ''; imgSrc = $(this).find("img").attr("src"); imgEl = $("<img/>"); that = $(this); imgEl.prop("src", imgSrc).on("load", function () { var w = this.width; if (w < 300) { var imgDesc = that.find(".small_txt").html(); var inHtml = "<span class='zoom_c'><img src='" + imgSrc + "' border='0' hspace='0' vspace='0' width='" + w + "' alt='기사의 " + (idx + 1) + "번째 이미지'><a href='" + imgSrc + "' target='_blank'><span class='im_zoom ic_zoom'>이미지 확대</span></a></span><span class='small_txt'>" + imgDesc + "</span>"; that.html(inHtml); } else { var imgDesc = that.find(".small_txt").html(); var inHtml = "<span class='zoom_c'><img src='" + imgSrc + "' border='0' hspace='0' vspace='0' width='100%' alt='기사의 " + (idx + 1) + "번째 이미지'><a href='" + imgSrc + "' target='_blank'><span class='im_zoom ic_zoom'>이미지 확대</span></a></span><span class='small_txt'>" + imgDesc + "</span>"; that.html(inHtml); console.log(i) } }) }); </script> </div> <h5>많이 본 뉴스</h5> <div class="news_list"> <dl> <dt class="list_tit"> <a href="https://mkbn.mk.co.kr/m/news/sports/11113887">“당구로 잘 될 거란 확신 있었죠” 실력과 미모 지성 갖춘 여대생 당구선수 정수빈의 이유있는 자신감</a> </dt> </dl> <dl> <dt class="list_tit"> <a href="https://mkbn.mk.co.kr/m/news/sports/11219733">“韓당구를 세계당구 중심으로” 김기홍 전 문체부 차관보, 대한당구연맹 회장 후보 등록</a> </dt> </dl> <dl> <dt class="list_tit"> <a href="https://mkbn.mk.co.kr/m/news/sports/11219403">“공약실현 위해 아낌없이 재원조달” SOOP 서수길 대표, 대한당구연맹 회장 후보 등록</a> </dt> </dl> <dl> <dt class="list_tit"> <a href="https://mkbn.mk.co.kr/m/news/sports/11206870">[불황극복 당구장] ‘평일 오후에도 북적’ 40년차 당구장 사장님의 노하우…‘시니어 천국’ 종로 정석당구장</a> </dt> </dl> <dl> <dt class="list_tit"> <a href="https://mkbn.mk.co.kr/m/news/sports/11177978">중학교 1학년까지 야구선수하던 준혁이는 어떻게 당구선수가 됐을까? 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